Privacy Policy

1. Introduction

Welcome to Chinese Cosmetic Ingredients (the "Company," "we," "us," or "our"). We specialize in manufacturing high-quality cosmetic ingredients, including ergothioneine, niacinamide, collagen, ceramide, sodium hyaluronate, retinol, vitamin C, squalene, alpha arbutin, salicylic acid, alpha-lipoic acid, and Centella Asiatica extract.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://zhaozhiwu.cn/, and when you interact with us as a customer or prospective customer.

2. Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information").

Category	Examples of Personal Information Collected	Purpose of Collection
Contact Data	Name, email address ([email protected]), phone number, job title, company name, and mailing address.	To respond to inquiries, process orders, provide customer support, and send business-related communications.
Usage Data	IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.	To monitor and analyze website usage and trends, improve website functionality, and ensure security.
Financial/Transaction Data	Information related to product orders and payment method (though payment processing is typically handled by third parties).	To fulfill orders and manage payment transactions.

3. How We Use Your Information

We use the Personal Information we collect for various business purposes, including:

To provide and manage our services.
To process your orders and transactions.
To communicate with you about your inquiries, orders, and products.
To improve our products and services.
To perform analytics and measure the effectiveness of our operations.
To comply with legal obligations and protect our rights.

4. Disclosure of Your Information

We may share your Personal Information with third parties under the following circumstances:

Service Providers: With third-party vendors, consultants, and other service providers who perform services for us (e.g., shipping, payment processing, website hosting).
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Legal Requirements: To comply with any court order, law, or legal process, including responding to any government or regulatory request.

5. Your Rights

A. General Data Protection Regulation (GDPR) / UK GDPR (for EU/UK Residents)

As an independent, family-owned business, we are committed to upholding the rights of individuals in the European Economic Area (EEA) and the UK. Our legal basis for processing your data is typically for the performance of a contract (e.g., fulfilling an order) or our legitimate interests (e.g., marketing our products to you).

You have the right to:

Access: Request copies of your Personal Data.
Rectification: Request that we correct any information you believe is inaccurate or incomplete.
Erasure ('Right to be Forgotten'): Request that we erase your Personal Data, under certain conditions.
Restrict Processing: Request that we restrict the processing of your Personal Data, under certain conditions.
Object to Processing: Object to our processing of your Personal Data, under certain conditions.
Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

B. California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) (for California Residents)

If you are a California resident, you have the right to:

Right to Know: Request that we disclose what Personal Information we collect, use, disclose, and sell/share.
Right to Delete: Request the deletion of your Personal Information, subject to certain exceptions.
Right to Opt-Out of Sale/Sharing: We do not sell or share your Personal Information for monetary consideration.

To exercise any of these rights, please contact us at: [email protected].

6. Data Security and Retention

We use administrative, technical, and physical security measures to help protect your Personal Information. We retain your Personal Information only for as long as is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.

7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.